Support and Services

For Companies Conducting or Planning
the IT Business in Japan

Toshiba IT-Services Corporation will firmly support your business and satisfactorily fulfill your needs when you desire:

To sell the IT equipment in Japan
To establish maintenance service system for your products throughout Japan
To receive calls from and communicate with users either in Japanese, in English or in both languages

We have been providing support and services mainly including maintenance of IT equipment for more than 50 years. You will certainly be satisfied with our knowledge and skills cultivated by rich experiences and achievements.

Our call center receives trouble reports and support requests around the clock throughout the year. About 100 service bases nationwide and logistics network throughout Japan enable swift on-site support and repair.

We are handling and supporting various products manufactured by multiple vendors both inside and outside Japan.

Call Center

Our call center can act as your own call center which will be reached at a dedicated toll-free number and introduced under your company's name.
Multiple service levels, such as business hours only and around-the-clock every day, will be established according to each customer's contract.
English-speaking staff is always available to receive a call from the customer and escalate a problem to the vendor both in English.

[Image] Call Center

Maintenance Service

When a failure occurs at your customer's site, an engineer and replacement parts will be dispatched from the nearest service base to arrive within 4 hours.
For a serious failure, experts on the backline will fully cooperate to analyze the situation and solve the problem.
If necessary, systems may be monitored continuously, inspected regularly, and/or operated by engineers stationed permanently.

[Image] Maintenance Service

Remote Operations

We will operate nationwide-distributed IT systems from the Remote Operation Center around the clock every day.
We will remotely conduct monitoring, inspection, recovery, and reconfiguration with various tools.

Other Services

The life cycle your IT systems is reliably supported.by our superb assistance schemes.

Installation and Deployment

We will coordinate the deployment and installation of entire IT systems thanks to our rich experiences and nationwide service network.
We will provide kitting services to set up servers, PCs, and smart devices in advance so that IT systems may be installed promptly.
We will, if necessary, perform ancillary works on electricity and telecommunications in tandem with the installation of IT systems.

[Image] Installation and Deployment

Operation Support

We will plan and design security measures best suited to the customer's IT system and subsequently detect and remove a security threat during operation phases.
We will totally manage the life cycle of the customer's IT assets including storing, delivery, replacement, repair, and disposal to lift the burden from the customer's shoulders.
We will provide the Help Desk Service which enables the customer's system administrators and end users to ask questions and receive instructions with the display screen shared.

[Image] Operation Support

Service Network

Our engineers stationed at nationwide-distributed Service Centers and Service Stations will conduct maintenance services ranging from regular inspection to failure recovery on the customer's sites.

Corporate Social Responsibility

We recognize our responsibilities as a member of society and make every effort to continue steady advancements in harmony with all stakeholders and the environment.